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IBAN-Name Check prevents fraud for NeoSmart Energie

NeoSmart, the green energy supplier, uses the IBAN-Name Check through our partner BlueM to improve the customer acceptance process and combat fraud. This makes them the first energy supplier to use this service.

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The data of applicants for an energy contract is checked with this. If the data is incorrect, the applicant will receive an automatic message to change the data.

In half of the cases, the data is then adjusted and NeoSmart has the correct and validated customer data. The other half does not adjust the data and therefore does not become a customer. These are possible fraud cases: Providing false personal and payment details is a persistent problem for energy suppliers. In the past, for example, it happened that fraudsters gave up the IBAN of a foundation. This results in incorrect direct debits and reversals and takes a lot of time to find out. With IBAN-Name Check these cases are already prevented during onboarding.

Combining the IBAN-Name Check

NeoSmart also uses a Credit Check. However, when false information is provided, this check can give an unjustified positive outcome. By combining the IBAN-Name Check, you can be sure that the Credit Check has been done on the right person or company. Mistakes and fraud cases are thus immediately identified.

50% Less bad bills

Thanks to the IBAN-Name Check, we have been able to drastically reduce the number of irrecoverable accounts. We also have significantly fewer cases of fraud.

Persistent problem

As early as 2014, the daily newspaper Metro reported: “Energy suppliers suffer losses due to fraud with personal data and pass this on to the energy bill of Dutch households. Many millions of bills remain uncollectable by the network operators, because the applicants for the electricity do not appear to live at the addresses or simply do not exist”.

Obviously, this increases the costs of energy suppliers. Loyal customers are the victims. With the help of the IBAN-Name Check, these fraud cases can often be prevented and energy suppliers have fewer debits.

“By integrating the SurePay IBAN-Name Check, we have been able to drastically reduce the number of cases of fraud and bad debts. That is beneficial for our existing customers! "

Mr. Drissi, CEO NeoSmart

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Client case BNG Bank

2

sprints needed for implementation

"Within 4 weeks (2 sprints) the connection between our systems and the SurePay API was established."

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